If you do not wish to share your UPI id, you can raise your concern directly with Mars Customer Care as per details shared below.

Upload the invoice copy * (.pdf./.png/.jpeg up to 2MB)
Upload Video * (.mp4/.avi/.mov/.mpeg up to 5MB)
Captcha Image

I hereby agree to all terms and conditions and privacy policy. I, hereby authorize 4 Minute Mile Marketing Services Pvt. Ltd. (4MM). to contact me. It will override my registry on the NCPR. By providing my contact details I have expressly authorized 4MM to contact me in future through calls /SMS/ E-Mails and inform about their services.

To claim a refund, please take note of the following key points:

Video Submission:
  • Show a clear image of the applicable Whiskas wet product.*
  • Record a video of opening the pack
  • Offer the food to your cat.
  • Capture your cat sniffing and walking away without eating.
Invoice Requirements:
  • Invoice number
  • Store name and address
  • GST number
  • Invoice date
  • Whiskas Wet product name

Once your submission meets the criteria, your refund will be processed within 72 working hours to the UPI ID you provide. Ensure that your UPI ID is accurate and active to receive the refund. The maximum refund amount is ₹50 per pack shown in the video.

*Please refer to the terms and conditions to know the products applicable for Moneyback Guarantee Program.

Warm Regards,
Team Whiskas